Karen Castano, Director of National Business, Exertis Almo: I am grateful to the AV industry for its people. Over the past seven and a half years, I have had the pleasure to develop personal relationships with not just people in my company, but across the industry through our vendor partnerships and other professional groups. I feel a sense of family and support every day because of these people. My gratitude is for their joy and laughter that makes a tough day easier, their enthusiasm to celebrate wins, and their council when important or difficult decisions are needed.”